Abu Sayem

- Lead delivery of enterprise digital platform initiatives (CRM, Drupal - CMS, public-facing systems) with a team of 5+ members, owning intake, planning, roadmap alignment, and execution governance.
- Manage cross-functional teams across engineering, communications, architecture to deliver high-visibility public-facing solutions.
- Oversee end-to-end project lifecycle including estimation, sprint planning, milestone tracking, risk mitigation, financial oversight, and executive reporting.
- Serve as primary delivery contact for senior stakeholders, aligning scope, timelines, and budget with strategic objectives.
- Standardize documentation, workflow governance, and reporting practices to improve delivery transparency and operational maturity.

Toronto, ON, Canada
- Contributed to delivery of the digital transformation initiative across mobile app integrations, implementing automation and API enhancements that realized $929K in YTD cost savings, with $1.1M projected savings in 2025 driven by overperformance.
- Led three scrum teams (JIRA/Confluence) of 8+ members each and managed product backlogs, sprint planning for AI product enhancements and platform improvements for Rogers(client), improving online experience and reducing call centre volume by 10%.
- Delivered ServiceNow integration to streamline digital issue resolution, saving $100K annually and saving 500+ operational hrs/mth.

Vaughan, ON, Canada
- Led API integrations across eCommerce platforms & aggregators, recovering $100K/month in lost revenue.
- Drove conversion rate growth of 42% YoY through testing, site optimization, and alignment with marketing campaigns.
- Mentored eCommerce teams on site merchandising and personalization strategies, increasing customer engagement by 12%.
- Provided C-level reporting on budget allocation, KPIs, and tech investments, achieving 12% sales uplift.
- Supervised a Software Engineer by providing professional development advice, performance evaluations and set training plans.

Vaughan, ON, Canada
- Spearheaded an end-to-end $1M+ KFC’s Web & App eCommerce platform renovation, enhancing customer experience and aligning new features with business requirements to maximize value across 600+ restaurants, recovering $90K/month in lost revenue.
- Supervised the solution architecture of OrderServ Ecommerce platform by providing architectural direction to integrate nine 3rd party cloud and on-premises solutions including NCR POS, Global Payment Gateway, Braze and Contentful.
- Enabled strategic decision-making for senior leadership by leveraging KPIs, data analysis, and metrics insights to align initiatives like payment gateway issue resolution and fraud detection, delivering $1M+ in annual cost savings and advancing project goals.
- Enhanced order processing efficiency by 42% YoY by designing and implementing robust testing frameworks, addressing platform gaps, and aligning solutions with enterprise architecture standards, resulting in $200K savings in downtime costs.
- Implemented Scrum (JIRA) for a team of five third-party developers, enhancing workflows, monitoring consistent velocity, and achieving a 90% on-time delivery rate, aligning with enterprise architecture standards and fostering team accountability.

North York, ON, Canada
- Supervised the architectural design and implementation of Acquia CDP, leading the integration and project schedules of 20+ third-party cloud solutions, including Salesforce Marketing Cloud, Salesforce Service Cloud, and SAP Customer Data Cloud (Gigya).
- Defined and documented 40+ program requirements, use cases, acceptance criteria, rollout plans, and contingency plans, collaborating and communicating effectively with vendors, stakeholders, and project sponsors to ensure successful project execution.

St. Louis, MO, USA
- Led the technology development and project delivery of a large-scale $2M website launch project, integrating 17 cloud solutions with Drupal platform, migrating legacy systems to cloud-native architectures. (Winner of Nestlé CIO Award 2021).
- Established security practices to mitigate vulnerabilities and ensure regulatory compliance in collaboration with Nestle Security team following security standard and best practice and ensure site regression tests passes with zero critical, high or medium issues.
- Advised directors and sponsors on establishing data governance frameworks, leveraging detailed high quality technical documentation and visual diagrams tailored for both technical and non-technical audiences.

North York, ON, Canada
- Developed the KitKat eCommerce store, saving development cost of $100,000 through strategic use of Shopify and Drupal.
- Led the implementation of Salesforce Marketing Cloud and SAP Customer Data Cloud (Gigya) for four Nestlé websites, designing and integrating customer data governance framework to streamline data integration and achieving $100K+ in cost savings.
- Spearheaded Nestle Health Science USA’s SAP Customer Data Cloud implementation integrated with Magento eCommerce platform, establishing a robust CRM activation system and increasing customer engagement by 20% within the first quarter post-launch.
- Developed and implemented four Shopify eCommerce shops for Nestle brand marketing campaigns, integrated with 3PL Vendor and Payment Vendor for order fulfillment and tracking, saving cost of $50,000 per project through strategic technical implementation.
- Collaborated on security and compliance audits in 2014, 2016, and 2018, ensuring adherence to IT security standards, web compliance, and data governance, resulting in process optimization and alignment with enterprise architecture frameworks.

Montreal, QC, Canada
Economics (major) and Management (minor)